NWONL March CE/Learning by OnPulse with GCU: Conflict Management and Resolution

Join our professional educational partner, Grand Canyon University, as they provide our Leaders insight and skills into increasing personal leadership effectiveness, develop staff skillsets to positively impact patient experiences, quality care and internal team culture.

Session objectives:

• Define conflict.
• Discuss the steps presented to explore and manage conflict.
• Apply Thomas-Kilmann's 5 approaches to conflict management.
• List the diverse views of conflict that exist as barriers to management.

Speaker:

Dr. Kimberly Moss, PhD, RN, CNE, ODCP. Dr. Moss is an author, nurse researcher, and independent consultant who speaks internationally to improve communication and teamwork in health care systems. She uses her experience as an Organization Development Specialist to provide strategic management guidance to established nurse executives, as well as professional development pathways and career coaching to emerging leader candidates. With a primary focus on intergenerational dynamics, Dr. Moss offers contemporary and practical management strategies suitable for engaging and retaining the age-diverse workforce. She advocates globally for a fresh and purposeful approach to management to abate the intensifying stresses of modern day leadership.

Who may attend:

NWONL members, ACNL affiliate members and their guests are invited to attend.

Continuing Education:

CE is provided by Orbis Education, an accredited provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation. This activity is eligible for 1 contact hour. This activity is being offered by Grand Canyon University and Orbis Education.