NWONL September CE/Learning: Conflict Management and Resolution
Webinar/Online
Tuesday, September 10, 2024 at 10:00am PT - 11:00am PT
This event has ended.
Info
Credits Offered
This event offers
1.0 CE credit
to attendees.
Accreditation Info:
American Nurses Credentialing Center’s Commission on Accreditation.
Additional Information
Join fellow leaders to better understand the constructs of conflict and approaches to managing it.
Session objectives are:
- Define conflict.
- Discuss the steps presented to explore and manage conflict.
- Apply Thomas-Kilmann's 5 approaches to conflict management.
- List the diverse views of conflict that exist as barriers to management.
This session is hosted by the NWONL annual partner, Grand Canyon University. These complimentary, professional development sessions are designed to increase employee retention and develop staff skillsets to positively impact patient experiences, quality care and internal team culture. They are provided to members and their guests. Session registration, conduct and continuing education are provided by Grand Canyon University through the OnPulse program.
Speakers
Director of Education and Talent Development
Dr. Moss is an author, nurse researcher, and independent consultant who speaks internationally to improve communication and teamwork in health care systems. She uses her experience as an Organization Development Specialist to provide strategic management guidance to established nurse executives, as well as professional development pathways and career coaching to emerging leader candidates. With a primary focus on intergenerational dynamics, Dr. Moss offers contemporary and practical management strategies suitable for engaging and retaining the age-diverse workforce. She advocates globally for a fresh and purposeful approach to management to abate the intensifying stresses of modern day leadership.