NWONL March CE/Learning by OnPulse with GCU: Conflict Management and Resolution
Posted about 1 month ago
Join our professional educational partner, Grand Canyon University, as they provide our Leaders insight and skills into increasing personal leadership effectiveness, develop staff skillsets to positively impact patient experiences, quality care and internal team culture.
Session objectives:
- Define conflict.
- Discuss the steps presented to explore and manage conflict.
- Apply Thomas-Kilmann's 5 approaches to conflict management.
- List the diverse views of conflict that exist as barriers to management.